Patient Service Consultant

Job Summary:
The Patient Service Consultant (PSC) will provide direction and support through direct interaction with Patients/Caregivers.

Duties/Responsibilities:
 Ensure an excellent Patient/Caregiver experience.
 Keep updated on all aspects of dispensary operations.
 Verify accuracy of patient information and product sales.
 Run point of sale/Dutchie system to conduct transactions.
 Maintain workstations in an orderly manner.
 Maintain compliance with all ABC/MMJ rules and regulations, as well as all state and local rules
and regulations.
 Performs other duties as assigned.

Required Skills/Abilities:
 Excellent interpersonal, negotiation, and conflict resolution skills.
 Excellent organizational skills and attention to detail.
 Ability to maintain focus on the Patient experience.
 Ability to prioritize tasks and to delegate them when appropriate.
 Teach, train, coach mentality when interacting with team members.
 Able to conduct role play training.
 Ability to act with integrity, professionalism, and confidentiality.

Education and Experience:
 High school diploma required, Bachelor’s degree preferred.
 At least one year of customer service experience preferred.

Physical Requirements:
 Prolonged periods of standing and speaking.
 Must be able to lift 25 pounds at times.
 Must be able to access and navigate each department at the organizations facilities.